Returns

RETURNS, EXCHANGES & CANCELLATIONS POLICY

You have the right to return your entire order or part of it within 14 calendar days from the date of receipt.

This return policy applies exclusively to purchases made through our online store, www.valeri.gr.

RETURN CONDITIONS

For a return to be accepted, all of the following conditions must be met:

• The product must be in its original condition. 

• It must not have been worn or used beyond the process of trying it on. 

• It must be free from stains, signs of use, damage, odours, perfume, deodorant or traces of make-up. 

• Tags, labels, protective coverings or special markings must not have been removed. 

• The product must be returned in its original packaging, where applicable. 

• The return parcel must include the completed return form and the corresponding retail sales receipt. 

Clothing and footwear from which the tag has been removed or which have been used beyond the process of trying them on will not be accepted for return.

EXCLUSIONS FROM RETURNS / EXCHANGES

Returns and exchanges are not accepted:

1. For underwear, swimwear and jewellery, for hygiene reasons. 

2. For belts, as trying them on or using them may cause marks, creases, wear around the holes or alteration of the material. 

SPECIAL RETURN CONDITIONS DISCOUNTED ITEMS / BAZAAR

For products sold at a discount of 40% or more, as well as products included in special offers or Bazaar promotions, refunds are not available.

In the event of an exchange, the customer may replace the product with another discounted product of equal or greater value, subject to availability and provided that the applicable return conditions are met.

This term constitutes an express agreement between the two parties within the framework of freedom of contract and is accepted by the customer before the order is completed. By submitting the order, the customer accepts that refunds are not available for these specific products. The customer may choose not to proceed with the purchase of these products.

UNACCEPTABLE RETURNS

If, following inspection, it is determined that the return conditions have not been met, VALERI CLOTHES O.E. reserves the right not to accept the return.

In such a case, the product will be returned to the sender, and the shipping costs will be borne by the customer.

RETURN PROCEDURE

Before making any return, you must first contact our company:

1. Email: info@valeri.gr 

2. Customer Service Telephone: 6949328888 

Contact hours: Monday to Saturday, 09:00–16:00

The return parcel must include:

1. The product or products being returned. 

2. The completed return form. 

3. The retail sales receipt. 

Returns sent without prior communication or without the required documentation may not be accepted.

For security and timely delivery, returns must be sent via ACS Courier or Geniki Taxydromiki to the address below, with the shipping charges billed to the recipient (VALERI CLOTHES), and not to a P.O. box, locker or collection point.

Return address: LORDOU VYRONOS 40, POSTAL CODE 30200

Should you choose a different courier company, the shipment will be made at your own risk and expense. VALERI CLOTHES O.E. accepts no responsibility for delays, loss or delivery issues caused by a courier company that has not been recommended by us.

RETURN COSTS

GREECE

1. Return for a refund:

The return cost is €7.60 and will be deducted from the total refund amount.

2. Product exchange:

The total shipping cost is €7.60.

CYPRUS

1. Refund for orders over €200 with free shipping:

The return cost is €17.80 and will be deducted from the total refund amount.

2. Product exchange:

The total shipping cost is €17.80.

REFUNDS

Once we receive your return, the product will be carefully inspected by our company. Provided that all the conditions set out in the above return terms are met, we will issue the refund within 14 calendar days from the date on which we receive the parcel.

Where possible, the refund will be made using the same payment method used for the original order:

• For payments made by credit or debit card, the refund will be issued to the same card used for the purchase. 

• For payments made through an electronic payment method, such as PayPal, Apple Pay, Google Pay or a similar platform, the refund will be issued through the same platform. 

• For payments made by cash on delivery or bank deposit, the refund will be made by bank transfer. 

For a refund to be made to a bank account, the following required information must be completed correctly on the return form:

1. IBAN 

2. Bank name 

3. Account holder’s name 

In the event of a bank transfer to a bank other than one of our company’s partner banks, any transfer fees will be borne by the customer.

The cash-on-delivery fee charged for the original order is non-refundable.

 In the event of a refund for an order in which the sign-up discount was used, the amount actually paid by the customer will be refunded, after deducting the applicable return costs, where relevant.

PRODUCT EXCHANGES

Products may be exchanged for any other product from any of our collections or for the same product in a different size or colour, subject to availability.

EXCEPTION: Products discounted by 40% or more may only be exchanged for another discounted product of equal or greater value, subject to availability and provided that the applicable return conditions are met.

Once we receive your return, we will inspect the product and then contact you to confirm the availability of the new product.

Products cannot be reserved or placed on hold before the returned product has been received and inspected.

If the new product you wish to receive is of greater value than the product you are returning, the customer must pay the price difference and the return cost, as set out above.

If you wish to receive a product of lower value, a direct exchange with a refund of the price difference is not available. In this case, the return of the original order will be processed, provided that the return conditions are met, and you may place a new order for the product you wish to purchase.

10% SIGN-UP DISCOUNT

The 10% sign-up discount applies only to the original order in which it was used and cannot be used again on a subsequent order. In the event of an exchange involving a product purchased using the 10% sign-up discount, the discount will not be transferred or reapplied to the new product.

In the event of a refund for an order in which the sign-up discount was used, the amount actually paid by the customer will be refunded, after deducting the applicable return costs, where relevant.

RETURN / EXCHANGE LIMITS

The same customer may not receive a refund more than twice within a calendar year.

In the event of repeated returns or abusive use of the returns or exchanges procedure by the same customer, VALERI CLOTHES O.E. reserves the right to restrict future commercial privileges, such as product exchanges, product reservations or special customer service arrangements, always in accordance with applicable law.

ORDER CANCELLATION

If you notice an error in your order or change your mind after placing it, you may request its cancellation only if the order has not yet been handed over to our partner courier company for dispatch.

To cancel an order, please contact us immediately:

Email: info@valeri.gr

Telephone: 6949328888

If the order has already been dispatched, the return procedure described above will apply.